Cancellation Policy
Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed.
To cancel your booking you can advise us by sending an email to and inserting the word ‘Cancel’ in the subject line. The email must include the following details:
1. Booking reference ID number
2. Email address you used for the booking
3. First and family name used for the booking
Package tour, Sightseeing & Transfer cancellation
Please review the service cancellation policy by matching your check in date with the travel season in Thailand. Our rates of refund are derived from our suppliers’ requirements, and can be summarized as follows:
| +8 Days prior to arrival |
Full Refund (deduct 7% Bank fee) |
|
7-1 Days prior to arrival |
50% will be refund |
|
24 hours prior to arrival |
No refund |
– In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
– Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
Hotel cancellation
Please review the hotel cancellation policy by matching your check in date with the travel season in Thailand. Our rates of refund are derived from our suppliers’ requirements, and can be summarized as follows:
Normal Season
Period : May 1 – October 31 for All Thailand Destination
|
+7 Days prior to arrival |
Full Refund (deduct 7% Bank fee) |
|
6-0 Days prior to arrival |
Full Refund (deduct 7% Bank fee) + 1 night penalty |
– In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
– Amendment need to be made not less than 5 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
– Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
High Season
Period : January 16 – April 30 & November 1 – December 14 for All Destination
Period : January 16 – April 30 and July 16 -September 15 for Koh Samui only
| +15 Days prior to arrival | Full Refund (deduct 7% Bank fee) |
| 14-3 Days prior to arrival | Full Refund (deduct 7% Bank fee) + 1 night penalty |
| 2-0 Days prior to arrival | Full Refund (deduct 7% Bank fee) + 2 nights penalty |
– In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
– Amendment need to be made not less than 7 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
– Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
Peak Season
Period : December 15 – January 15 + Long Holiday for All Destination
| +31 Days prior to arrival | Full Refund (deduct c Bank fee) + 2 nights penalty |
| 30-0 Days prior to arrival | No refund will be made |
– In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
– Amendment need to be made not less than 15 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
– Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
Refund
Please note that refunds will be made in the form of a credit to your card account.
All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 14 – 21 working days for the proceeds to arrive in your account.
Amend Booking
– All amendments must be made through our office not less than 7 business days prior to check-in/arrival/service date (in case of emergency, please contact our reservation directly.)
– Some hotels may apply the additional charges when processing amendment or cancellation requests.
– If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a bank fee will be charged on the amount to be refunded equivalent to 7% of the total value.
