{"id":322,"date":"2018-10-26T13:50:07","date_gmt":"2018-10-26T13:50:07","guid":{"rendered":"https:\/\/themes.themeenergy.com\/bookyourtravel\/tour-operator\/?page_id=322"},"modified":"2020-02-10T00:46:00","modified_gmt":"2020-02-10T00:46:00","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/sightseeinggroup.com\/web2\/terms-conditions\/","title":{"rendered":"Terms & conditions"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

Cancellation Policy<\/h2>\n

Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed.<\/p>\n

To cancel your booking you can advise us by sending an email to and inserting the word \u2018Cancel\u2019 in the subject line. The email must include the following details:
\n1. Booking reference ID number
\n2. Email address you used for the booking
\n3. First and family name used for the booking<\/p>\n

Package tour, Sightseeing & Transfer cancellation<\/h2>\n

Please review the service cancellation policy by matching your check in date with the travel season in Thailand. Our rates of refund are derived from our suppliers\u2019 requirements, and can be summarized as follows:<\/p>\n\n\n\n\n\n
\u00a0+8 Days prior to arrival<\/td>\n\n

\u00a0Full Refund (deduct 7% Bank fee)<\/p>\n<\/td>\n<\/tr>\n

\n

\u00a07-1 Days prior to arrival<\/p>\n<\/td>\n

\n

\u00a050% will be refund<\/p>\n<\/td>\n<\/tr>\n

\n

\u00a024 hours prior to arrival<\/p>\n<\/td>\n

\n

\u00a0No refund<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u2013 In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
\n\u2013 Will not be responsible for any (additional) charges incurred after cancellations\/ amendments without confirmation from our side.<\/p>\n

Hotel cancellation<\/h2>\n

Please review the hotel cancellation policy by matching your check in date with the travel season in Thailand. Our rates of refund are derived from our suppliers\u2019 requirements, and can be summarized as follows:<\/p>\n

Normal Season<\/strong>
\nPeriod : May 1 \u2013 October 31 for All Thailand Destination<\/strong><\/p>\n\n\n\n\n
\n

\u00a0+7 Days prior to arrival<\/p>\n<\/td>\n

\n

\u00a0Full Refund (deduct 7% Bank fee)<\/p>\n<\/td>\n<\/tr>\n

\n

\u00a06-0 Days prior to arrival<\/p>\n<\/td>\n

\n

\u00a0Full Refund (deduct 7% Bank fee) + 1 night penalty<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u2013 In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
\n\u2013 Amendment need to be made not less than 5 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
\n\u2013 Will not be responsible for any (additional) charges incurred after cancellations\/ amendments without confirmation from our side.<\/p>\n

High Season<\/strong>
\nPeriod : January 16 \u2013 April 30 & November 1 \u2013 December 14 for All Destination
\nPeriod : January 16 \u2013 April 30 and July 16 -September 15 for Koh Samui only<\/strong><\/p>\n\n\n\n\n\n
+15 Days prior to arrival<\/td>\nFull Refund (deduct 7% Bank fee)<\/td>\n<\/tr>\n
14-3 Days prior to arrival<\/td>\nFull Refund (deduct 7% Bank fee) + 1 night penalty<\/td>\n<\/tr>\n
2-0 Days prior to arrival<\/td>\nFull Refund (deduct 7% Bank fee) + 2 nights penalty<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u2013 In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
\n\u2013 Amendment need to be made not less than 7 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
\n\u2013 Will not be responsible for any (additional) charges incurred after cancellations\/ amendments without confirmation from our side.<\/p>\n

Peak Season<\/strong>
\nPeriod : December 15 \u2013 January 15 + Long Holiday for All Destination<\/strong><\/p>\n\n\n\n\n
+31 Days prior to arrival<\/td>\nFull Refund (deduct c Bank fee) + 2 nights penalty<\/td>\n<\/tr>\n
30-0 Days prior to arrival<\/td>\nNo refund<\/strong> will be made<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u2013 In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
\n\u2013 Amendment need to be made not less than 15 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
\n\u2013 Will not be responsible for any (additional) charges incurred after cancellations\/ amendments without confirmation from our side.<\/p>\n

Refund<\/strong>
\nPlease note that refunds will be made in the form of a credit to your card account.<\/p>\n

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 14 \u2013 21 working days for the proceeds to arrive in your account.<\/p>\n

Amend Booking<\/strong>
\n\u2013 All amendments must be made through our office not less than 7 business days prior to check-in\/arrival\/service date (in case of emergency, please contact our reservation directly.)
\n\u2013 Some hotels may apply the additional charges when processing amendment or cancellation requests.
\n\u2013 If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a bank fee will be charged on the amount to be refunded equivalent to 7% of the total value.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] Cancellation Policy Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed. […]<\/p>\n","protected":false},"author":1,"featured_media":15253,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/sightseeinggroup.com\/web2\/wp-json\/wp\/v2\/pages\/322"}],"collection":[{"href":"https:\/\/sightseeinggroup.com\/web2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sightseeinggroup.com\/web2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sightseeinggroup.com\/web2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sightseeinggroup.com\/web2\/wp-json\/wp\/v2\/comments?post=322"}],"version-history":[{"count":0,"href":"https:\/\/sightseeinggroup.com\/web2\/wp-json\/wp\/v2\/pages\/322\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sightseeinggroup.com\/web2\/wp-json\/wp\/v2\/media\/15253"}],"wp:attachment":[{"href":"https:\/\/sightseeinggroup.com\/web2\/wp-json\/wp\/v2\/media?parent=322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}